Improve Service, IPC Apply Six Digital Features

September , 2018 2:48 pm CS IPC Palembang

To improve customer satisfaction, loyalty & IPC continues to renew the strategy management system improves & customer interaction. On July 31, 2018, IPC enable application features 6 digital Customer Relationship Management (CRM) in the entire branch office, including IPC Palembang branch.

The sixth of these features are:

1. Master Data Customer
2. Customer Profiling
3. Customer Service
4. Customer Visit Management
5. Customer Survey
6. Sales

Updates the CRM enhancement now entering & phase 3, where the offices of two subsidiaries & IPC (PT. Tanjung Priok & PT. IPC Container Terminal) apply to digital applications feature-six.

The application of CRM is also a real step up the IPC’s commitment to continue to improve its capabilities as a digital port. (BR)

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